Bikes4Refugees is fully dependent on volunteer brokers

Voilunteer brokers who deliver the donated bikes to the refugees who need them. Join us to make smooth and affordable transport possible for refugees!

No special skills are required to become a broker, the will to help is the key.
Register to join by filling in this form:

Questions and answers about being a volunteer broker

What do I need to do as a bicycle broker?

As a bicycle broker, you will pick up the donated bike from the donor and deliver it to the person who needs the bike after an inspection. If you know how to, you can also perform minor maintenance on the bike.


How will I get information about donated bicycles and those who need a bike?

We will provide you with the details of the bicycle donor and recipient. After that, you will be responsible for the process and for the bicycle to be delivered to the person needing it after you have checked its condition.


How will I communicate with the recipient?

We will tell you if the contact should take place by SMS or e-mail, and you can agree on the time of delivering the bike. Remember to write the name of the campaign (Pyörä pakolaiselle, Bikes4Refugees, Велосипеди для біженців) in the subject field so that the recipient will know what the message is about.


How will I transport the bike?

It‘s up to you. You can transport the bike by cycling, car, public transport or even use a cargo bike.


I have no room to store donated bicycles – what should I do?

You do not need to store the donated bikes. The donated bikes will stay with the donor until you have agreed on the donation with the recipient and coordinated the delivery of the donated bike to them.


How big an area should I operate in?

It’s up to you. You can operate in your own city/municipality or in a more extensive region. There will probably also be other bike brokers in the area.


For how long will I have to commit to this?

It’s up to you. Please inform us when you no longer want to take part.


Will I get paid or will expenses be reimbursed?

No, Bikes4Refugees is based on volunteer work. We are aiming to arrange partner companies to provide supplies for pick-up (reflectors, lights, bells etc.) for the bikes.


Should I be able to do repairs and minor fixes?

If you have the skills to perform minor maintenance, that’s great. But it is not a must – you can refuse to transport a bike that is not in working condition if you or your assistant are not able to fix it.


Can I learn from the experiences of other bicycle brokers?

Yes – join the Pyörä Pakolaiselle (Bikes4Refugees) Facebook group where you can ask questions and share your experiences.


Should I be a member of the Finnish Cyclists’ Federation to become a bike broker?

No – any one who is interested can sign up as a bike broker.


How do I inspect the bike?

You should perform a rough inspection of the bike when picking it up from the donor. If you suspect that you will not be able to fix the bike, do not accept it. The most important thing is that the bike is in a safe conditions. Here’s the checklist:

1. The brakes are working

Do a test drive and try braking. The hand brake should work without requiring excessive force and should not screech. Also, the brake pads should not be dragging against the wheel when the brake is not used.

2. The wheels are sturdily fixed to the fork and not rubbing against anything

Lift the bike up and test that the wheels spin and are properly mounted. The wheels should not be in contact with the brake pads or mudguards.

3. Gears are working

If the bike has gears, test their operation by riding the bike and going through all gears.

4. The tyres are properly inflated

5. The bike lock is working

Legally required equipment whose functioning is tested:

  1. Bell
  2. The bike has a front light and it works
  3. The bike has a red rear light and it works
  4. The bike has reflectors

The bike must have a white front reflector, red rear reflector and yellow or white side reflectors on the wheel spokes or tyres.


How can I get missing accessories?

If you have excess reflectors, lights or bells around, use them. You can also ask a local bike shop for donations; they might have lots of second-hand parts that they have no use for. The Finnish Cyclists’ Federation is aiming to find partner companies that would provide lights, for example. We will inform the registered volunteers about this directly at a later time.